Network Management Services

With a track record in IT Infrastructure Management since 2004, Excale is equipped to ensure high performance, security, and uninterrupted availability of your IT network. We also focus on reducing network management expenses and enhancing user satisfaction.

Request Network Management

Innovative Solutions for Modern Challenges

By outsourcing network monitoring, management, and support to a professional third-party vendor, managed network services can significantly reduce network downtime—up to tenfold—and bolster infrastructure security.

Leveraging 20 years of expertise in IT service management, Excale’s teams will efficiently identify and resolve network issues, seamlessly implement necessary improvements, and enhance user satisfaction by 20-40%.

Network Tools that Scale with You

Protection Against Modern Cyber Threats

Network Transparency

Support When You Need It

Network Service Elements We Cover

Network design and setup

Escale’s network engineers will:

Conduct a thorough analysis of your network and its management processes.

Design a new network management process or enhance the existing one for greater efficiency and reliability.

Develop event and error management action plans, including detailed reporting procedures.

Establish clear issue resolution and escalation processes.

Configure and implement network monitoring and security tools.

Determine the optimal team composition and collaboration strategy for both in-house and outsourced IT teams.

Network support and improvement

Our professional support teams are ready to:

Manage network components, including configurations, software licenses, and patches.

Monitor network performance metrics such as bandwidth utilization, latency, and response time, with 24/7 issue detection and diagnosis.

Alert responsible teams or autonomously resolve detected problems, based on the chosen cooperation model.

Enhance network management processes to align with your evolving business needs.

Network protection

Excale can ensure full security of your network elements. In particular, we:

Design and implement network security processes.

Continuously monitor for all types of threats, including advanced persistent threats, 24/7.

Conduct regular network vulnerability scans and penetration tests.

Perform controlled attack simulations.

Troubleshoot and analyze the root causes of network security issues.

Benefits of Network Management by Excale

50–200%

Faster Issue Detection

20–40%

improved user satisfaction

5–10x

decreased network downtime

3–5x

users incident reduction

Maintain Control Over Outsourced Network Management Operations

To ensure complete service transparency, Excale’s teams continuously monitor all operations and meticulously document every network maintenance activity. Depending on the scope of service, you can expect:

Network redesign plans

Network configuration diagrams

Process documentation

Recommendations for network improvements and issue remediation

Vulnerability assessment and penetration testing reports

Incident reports with root cause analysis

Regular reports on network performance, security, and functional issues, based on predefined KPIs tailored to the customer’s priorities as established in the SLA

“We engaged Excale’s cybersecurity team to assess the security of our external and internal corporate networks. They conducted black box and gray box penetration testing on multiple IP addresses. Upon completion, we received a detailed report outlining all identified vulnerabilities, categorized by their criticality, along with mitigation recommendations. We were highly satisfied with their professional, timely, and friendly service, and we greatly appreciate their assistance in securing our networks.”

Wade Warren

Flexible Pricing Options Tailored to the Service Scope

Fixed one-time payment

Ideal for a clearly defined set of activities, such as network infrastructure design and setup, and security assessments.

Fixed monthly fee

Ideal for continuous network monitoring, support, and issue resolution with a stable and well-defined scope of activities.

Per ticket pricing

Ideal for handling additional tickets beyond the service scope covered by the fixed monthly fee.

Time & Material

Ideal for L3 network support and scenarios where the service scope may change.

Bring Your IT Infrastructure to the next Level with Us!

No downtimes. No breaches. No unnecessary risks. Our certified professionals ensure seamless and secure operations.

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