IT Components We Support
Excale can mobilize the right people, technology, processes, and capabilities to prepare your enterprise for evolving infrastructure needs. We manage, optimize, monitor, automate, and secure your infrastructure and business environment.
Our IT infrastructure support services include the administration, management, and troubleshooting of on-premises, cloud, or hybrid IT environments, ensuring their stability, security, and optimal performance.
Excale offers round-the-clock monitoring of your servers, networks, databases, and other IT infrastructure components, delivering both proactive and reactive support.
Our Comprehensive IT Infrastructure Support Services
Our skilled professionals deliver IT infrastructure support precisely when and where you need it. Excale specializes in providing tailored IT assistance to small and medium-sized businesses nationwide. From server and network support to system integration and upgrades, we offer 24/7 monitoring and proactive maintenance to ensure long-term business continuity. Our experienced on-site IT support services can be customized to meet your specific requirements.
IT consulting
IT infrastructure administration and troubleshooting
IT infrastructure monitoring 24/7
IT infrastructure enhancement
Migrations to Cloud
IT infrastructure cybersecurity
Reduce Your Costs
Our monthly service agreements are designed to maximize value, ensuring you receive top-notch service for your investment every time.
Minimize IT Challenges
IT needs for small businesses can change rapidly. We support businesses of all sizes, and our team is experienced in managing the dynamic nature of small business IT requirements.
Rely on Experience
At Excale, our team includes software experts, hardware technicians, business consultants, and cloud specialists. Our clients benefit from the collective knowledge and skills of all these professionals.
Deliverables of Our IT Infrastructure Support Services
With Excale, you can consistently monitor IT infrastructure activities. Throughout our service delivery, we ensure transparent and regular documentation:
- Infrastructure improvement plans.
- IT infrastructure compliance guides.
- Self-service materials for users: knowledge portals, FAQs and manuals.
- Reports:
- Service level reports.
- Maintenance reports.
- Health check reports.
- Security assessment reports.
- Incident reports with root cause analysis.
“Excale has consistently delivered outstanding service in maintaining our application’s cloud infrastructure, as well as deploying and configuring new Linux-based virtual machines and cloud services. Throughout our collaboration, Excale’s team has developed a fault-tolerant and highly available application infrastructure with automatic crash recovery capabilities, ensuring our web application remains stable and high-performing. We highly recommend Excale as a dependable managed infrastructure service provider.”
Wade Warren
Key Features of Excale’s IT Infrastructure Support Services
Excale has built a strong reputation for delivering customized IT support services tailored to the unique needs of each client. Whether it’s IT infrastructure support, cloud computing, network support, or DevOps, Excale possesses the expertise and experience to help businesses stay ahead of the curve and achieve their goals.
At Excale, the customer is at the heart of everything we do. We understand that technology can be complex and overwhelming, which is why our team of experts works closely with clients to ensure their satisfaction, providing prompt and effective solutions that meet their needs.
Initial Feasibility Assessment
We evaluate the effectiveness of our technical infrastructure support by comparing actual and projected Total Cost of Ownership (TCO). If your IT infrastructure needs enhancements or major changes, we develop a comprehensive Proof of Concept.
Commitment to Long-Term IT Support
With established ITSM processes and a diverse team of IT professionals, we guarantee high service scalability and effectively manage long-term IT support projects.
Service Management Aligned with SLOs and KPIs
We work with you to define Service Level Objectives (SLOs) and provide comprehensive Key Performance Indicators (KPIs) such as service availability, response time, and customer satisfaction (CSAT) to ensure high-quality, self-managed IT infrastructure support services.
Intelligent Cost Optimization Strategies
We can lower your IT infrastructure expenses by adopting the Infrastructure as Code methodology, optimizing cloud usage, and maximizing the efficiency of human resources.
What You cam achieve with Excale IT Infrastructure Support
-50%
IT support costs
-37%
cloud consumption costs
99.99%
app and service availability
+75%
IT infrastructure team’s productivity
96.6%
user satisfaction score
Bring Your IT Infrastructure to the next Level with Us!
Excale’s experts will ensure your IT infrastructure remains reliable and highly efficient around the clock, allowing you to concentrate solely on strategic decisions.